:root {
  --bg: #0B1116; --panel: #121A21; --raised: #18222B; --line: #1F2B35; --line-strong: #2A3844;
  --text: #E8F0F2; --muted: #93A4AE; --faint: #64757F;
  --teal: #3FD0A8; --teal-soft: #3FD0A81F; --amber: #F0B95A; --amber-soft: #F0B95A1F; --coral: #F28B7B; --coral-soft: #F28B7B1F; --blue: #7FB6EA; --blue-soft: #7FB6EA1F;
  --radius: 14px; --mono: 'JetBrains Mono', ui-monospace, monospace;
}
* { box-sizing: border-box; }
html, body { margin: 0; background: var(--bg); color: var(--text); font: 14.5px/1.45 Inter, system-ui, -apple-system, Segoe UI, sans-serif; -webkit-font-smoothing: antialiased; }
button, input, select, textarea { font: inherit; color: inherit; }
a { color: var(--teal); }
.num { font-family: var(--mono); font-variant-numeric: tabular-nums; }
.muted { color: var(--muted); } .faint { color: var(--faint); } .small { font-size: 12.5px; }

/* layout */
.shell { display: grid; grid-template-columns: 232px 1fr; min-height: 100vh; }
.side { border-right: 1px solid var(--line); padding: 22px 14px; position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; gap: 4px; }
.brand { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 17px; letter-spacing: .2px; padding: 0 10px 18px; }
.brand img { width: 30px; height: 30px; }
.nav a { display: flex; align-items: center; gap: 11px; padding: 10px 12px; border-radius: 10px; color: var(--muted); text-decoration: none; font-weight: 500; }
.nav a:hover { background: var(--raised); color: var(--text); }
.nav a.on { background: var(--teal-soft); color: var(--teal); }
.nav svg { width: 19px; height: 19px; flex: none; }
.side .me { margin-top: auto; padding: 12px; border-top: 1px solid var(--line); font-size: 13px; }
.side .me button { background: none; border: 0; color: var(--muted); padding: 4px 0; cursor: pointer; display: block; }
main { padding: 26px 30px 90px; max-width: 1280px; width: 100%; }
.top { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 20px; flex-wrap: wrap; }
.top h1 { margin: 0; font-size: 22px; font-weight: 650; }
.top .sub { color: var(--muted); font-size: 13px; margin-top: 2px; }
.chips { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.chip { display: inline-flex; align-items: center; gap: 7px; padding: 6px 11px; border-radius: 999px; background: var(--raised); border: 1px solid var(--line-strong); font-size: 12.5px; font-weight: 500; white-space: nowrap; }
.chip.teal { color: var(--teal); background: var(--teal-soft); border-color: transparent; }
.chip.amber { color: var(--amber); background: var(--amber-soft); border-color: transparent; }
.chip.coral { color: var(--coral); background: var(--coral-soft); border-color: transparent; }
.chip.blue { color: var(--blue); background: var(--blue-soft); border-color: transparent; }
.dot { width: 8px; height: 8px; border-radius: 50%; background: currentColor; }
.dot.pulse { animation: pulse 2s infinite; }
@keyframes pulse { 0%, 100% { opacity: 1; } 50% { opacity: .35; } }

/* panels */
.grid { display: grid; gap: 16px; }
.g2 { grid-template-columns: repeat(2, minmax(0, 1fr)); } .g3 { grid-template-columns: repeat(3, minmax(0, 1fr)); } .g4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.hero { grid-template-columns: minmax(0, 1.15fr) minmax(0, 1fr) minmax(0, 1fr); }
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; min-width: 0; }
.panel h2 { margin: 0 0 12px; font-size: 13px; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: .6px; display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.panel h3 { margin: 18px 0 8px; font-size: 14px; }
.stack > * + * { margin-top: 16px; }

/* dial level card */
.level-card { display: flex; flex-direction: column; justify-content: space-between; background: linear-gradient(160deg, #13201F, var(--panel) 60%); }
.level-row { display: flex; align-items: center; gap: 16px; }
.level { font-family: var(--mono); font-size: 64px; font-weight: 600; line-height: 1; letter-spacing: -2px; }
.level.zero { color: var(--amber); }
.stepper { display: flex; flex-direction: column; gap: 6px; }
.stepper button { width: 42px; height: 34px; border-radius: 9px; background: var(--raised); border: 1px solid var(--line-strong); cursor: pointer; font-size: 18px; line-height: 1; }
.stepper button:hover { border-color: var(--teal); color: var(--teal); }
.decision { margin-top: 14px; padding: 11px 13px; border-radius: 10px; background: #0E161B; border: 1px solid var(--line); font-size: 13.5px; }
.decision b { color: var(--teal); font-weight: 600; }
.decision.warn b { color: var(--amber); }

/* agent bars */
.agents .big { display: flex; align-items: baseline; gap: 8px; margin-bottom: 10px; }
.agents .big strong { font-family: var(--mono); font-size: 34px; font-weight: 600; }
.bar { display: flex; height: 12px; border-radius: 6px; overflow: hidden; background: var(--raised); }
.bar span { display: block; height: 100%; transition: width .5s; }
.bar .incall { background: var(--teal); } .bar .ready { background: var(--blue); } .bar .paused { background: #44535E; }
.legend { display: flex; gap: 14px; flex-wrap: wrap; margin-top: 10px; font-size: 12.5px; color: var(--muted); }
.legend i { display: inline-block; width: 9px; height: 9px; border-radius: 3px; margin-right: 6px; vertical-align: middle; }
.legend b { color: var(--text); font-family: var(--mono); font-weight: 600; margin-left: 4px; }
.queue { margin-top: 12px; font-size: 13px; }
.queue.alert { color: var(--amber); }

.stat .v { font-family: var(--mono); font-size: 26px; font-weight: 600; line-height: 1.15; }
.stat .l { color: var(--muted); font-size: 12.5px; margin-top: 4px; }
.stat.good .v { color: var(--teal); } .stat.warn .v { color: var(--amber); } .stat.bad .v { color: var(--coral); }

/* suggestion */
.suggest { display: flex; align-items: center; gap: 14px; justify-content: space-between; background: var(--amber-soft); border: 1px solid #F0B95A55; border-radius: var(--radius); padding: 14px 16px; flex-wrap: wrap; }
.suggest .t { font-weight: 600; }
.suggest .r { color: var(--muted); font-size: 13px; margin-top: 2px; }
.banner { border-radius: var(--radius); padding: 14px 16px; display: flex; gap: 12px; align-items: center; justify-content: space-between; flex-wrap: wrap; border: 1px solid var(--line-strong); background: var(--raised); }
.banner.blue { background: var(--blue-soft); border-color: #7FB6EA44; }
.banner.coral { background: var(--coral-soft); border-color: #F28B7B55; }

/* buttons & forms */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 7px; padding: 9px 15px; border-radius: 10px; border: 1px solid var(--line-strong); background: var(--raised); cursor: pointer; font-weight: 550; text-decoration: none; color: var(--text); white-space: nowrap; }
.btn:hover { border-color: #3B4C59; }
.btn.primary { background: var(--teal); border-color: var(--teal); color: #05231B; }
.btn.primary:hover { filter: brightness(1.07); }
.btn.warn { background: var(--amber); border-color: var(--amber); color: #2B1D03; }
.btn.danger { color: var(--coral); }
.btn.ghost { background: transparent; }
.btn.sm { padding: 6px 11px; font-size: 13px; border-radius: 8px; }
.btn:disabled { opacity: .5; cursor: default; }
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.field { display: flex; flex-direction: column; gap: 6px; font-size: 12.5px; color: var(--muted); font-weight: 500; }
input[type=text], input[type=password], input[type=number], input[type=tel], input[type=url], input[type=time], select, textarea {
  width: 100%; padding: 10px 12px; border-radius: 10px; border: 1px solid var(--line-strong); background: #0E161B; color: var(--text); font-size: 14px; outline: none; }
input:focus, select:focus, textarea:focus { border-color: var(--teal); }
textarea { resize: vertical; }
.form { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; }
.form .full { grid-column: 1 / -1; }
.hint { font-size: 12px; color: var(--faint); font-weight: 400; }
.seg { display: inline-flex; background: var(--raised); border: 1px solid var(--line-strong); border-radius: 10px; padding: 3px; gap: 2px; }
.seg button { border: 0; background: none; padding: 7px 13px; border-radius: 8px; cursor: pointer; color: var(--muted); font-weight: 550; font-size: 13px; }
.seg button.on { background: var(--panel); color: var(--text); box-shadow: 0 1px 0 #0006; }
.seg.mode button.on.learning { color: var(--blue); } .seg.mode button.on.auto { color: var(--teal); } .seg.mode button.on.manual { color: var(--amber); }

/* tables */
.tw { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: 13.5px; }
th { text-align: left; color: var(--faint); font-weight: 600; font-size: 12px; text-transform: uppercase; letter-spacing: .4px; padding: 8px 10px; border-bottom: 1px solid var(--line); white-space: nowrap; }
td { padding: 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
tr:last-child td { border-bottom: 0; }
td.r, th.r { text-align: right; }
.pill { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 12px; font-weight: 600; background: var(--raised); color: var(--muted); white-space: nowrap; }
.pill.teal { background: var(--teal-soft); color: var(--teal); } .pill.amber { background: var(--amber-soft); color: var(--amber); } .pill.coral { background: var(--coral-soft); color: var(--coral); } .pill.blue { background: var(--blue-soft); color: var(--blue); }

/* feed */
.feed { list-style: none; margin: 0; padding: 0; }
.feed li { display: grid; grid-template-columns: 54px 1fr; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--line); font-size: 13.5px; }
.feed li:last-child { border-bottom: 0; }
.feed .t { color: var(--faint); font-family: var(--mono); font-size: 12px; padding-top: 2px; }
.feed .lv { font-family: var(--mono); font-weight: 600; }
.feed .why { color: var(--muted); font-size: 12.5px; margin-top: 2px; }

/* chart */
.chart { width: 100%; height: 190px; display: block; }
.chart .grid line { stroke: var(--line); }
.chart text { fill: var(--faint); font-size: 10.5px; font-family: var(--mono); }

/* command box */
.cmd { display: flex; gap: 8px; }
.cmd input { font-family: var(--mono); }
.reply { white-space: pre-wrap; background: #0E161B; border: 1px solid var(--line); border-radius: 10px; padding: 12px; margin-top: 10px; font-size: 13px; }

/* files */
.drop { border: 1.5px dashed var(--line-strong); border-radius: var(--radius); padding: 26px; text-align: center; color: var(--muted); cursor: pointer; transition: .15s; }
.drop.over, .drop:hover { border-color: var(--teal); color: var(--text); background: var(--teal-soft); }
.drop strong { color: var(--text); display: block; font-size: 15px; margin-bottom: 4px; }
.progress { height: 6px; border-radius: 3px; background: var(--raised); overflow: hidden; margin-top: 6px; }
.progress span { display: block; height: 100%; background: var(--teal); transition: width .4s; }
.result { background: var(--teal-soft); border: 1px solid #3FD0A844; border-radius: 12px; padding: 14px; white-space: pre-wrap; font-size: 13.5px; }

/* login */
.login { min-height: 100vh; display: grid; place-items: center; padding: 20px; background: radial-gradient(1000px 500px at 80% -10%, #12302A 0%, transparent 60%), var(--bg); }
.login .card { width: min(400px, 100%); background: var(--panel); border: 1px solid var(--line); border-radius: 18px; padding: 30px; }
.login .card img { width: 52px; height: 52px; }
.login h1 { margin: 14px 0 4px; font-size: 24px; }
.login form { display: grid; gap: 14px; margin-top: 22px; }
.err { color: var(--coral); font-size: 13px; min-height: 18px; }

/* modal & toast */
.modal-back { position: fixed; inset: 0; background: #0009; display: grid; place-items: center; z-index: 50; padding: 16px; }
.modal { background: var(--panel); border: 1px solid var(--line-strong); border-radius: 16px; padding: 22px; width: min(480px, 100%); max-height: 90vh; overflow: auto; }
.modal h2 { margin: 0 0 12px; font-size: 18px; }
#toasts { position: fixed; right: 18px; bottom: 18px; display: flex; flex-direction: column; gap: 8px; z-index: 60; max-width: min(420px, calc(100vw - 36px)); }
.toast { background: var(--raised); border: 1px solid var(--line-strong); border-left: 3px solid var(--teal); border-radius: 10px; padding: 11px 14px; font-size: 13.5px; white-space: pre-wrap; box-shadow: 0 8px 30px #0008; animation: slide .2s; }
.toast.err { border-left-color: var(--coral); } .toast.warn { border-left-color: var(--amber); }
@keyframes slide { from { transform: translateY(8px); opacity: 0; } }
.empty { color: var(--faint); text-align: center; padding: 26px 10px; }

/* bottom nav on phones */
.tabbar { display: none; }
@media (max-width: 1100px) { .hero { grid-template-columns: 1fr 1fr; } .hero .level-card { grid-column: 1 / -1; } .g4 { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
@media (max-width: 820px) {
  .shell { grid-template-columns: 1fr; }
  .side { display: none; }
  main { padding: 16px 16px calc(84px + env(safe-area-inset-bottom)); }
  .tabbar { display: flex; position: fixed; bottom: 0; left: 0; right: 0; background: #0D151Bf2; backdrop-filter: blur(10px); border-top: 1px solid var(--line); padding: 6px 4px calc(6px + env(safe-area-inset-bottom)); z-index: 40; justify-content: space-around; }
  .tabbar a { display: flex; flex-direction: column; align-items: center; gap: 3px; font-size: 10.5px; color: var(--faint); text-decoration: none; padding: 4px 6px; min-width: 56px; }
  .tabbar a.on { color: var(--teal); }
  .tabbar svg { width: 21px; height: 21px; }
  .g2, .g3, .hero, .form { grid-template-columns: 1fr; }
  .hero .level-card { grid-column: auto; }
  .level { font-size: 56px; }
  .top h1 { font-size: 20px; }
  .hide-sm { display: none; }
}
@media (prefers-reduced-motion: reduce) { * { animation: none !important; transition: none !important; } }

.modal.wide { width: min(900px, 100%); }
.rsec { margin-top: 18px; }
.rsec h3 { margin: 0 0 8px; font-size: 13px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted, #9aa); }
.kvt { width: 100%; border-collapse: collapse; }
.kvt td { padding: 6px 4px; border-bottom: 1px solid var(--line, #2a2f36); }